This session shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances. Gain an understanding of why all team member complaints must be dealt with rather that ignored or dismissed. Identify techniques used to determine underlying problems. Discover why team members may misunderstand the actual problem or workplace difficulty.
Monday Nov 14, 2016
12:30 PM - 4:30 PM CST
Monday, November 14, 2016
12:30 PM - 4:30 PM
FVTC - Appleton Main Campus
1825 N. Bluemound Drive
Appleton, WI 54914
Entrance 15
FEE: $99.00 includes the participant workbook, a $39.00 value
Business & Industry Services
Send Email