Business Between Hours: Customer Retention Workshop

Unlike Customer Service which is transaction based, customer retention is relationship based.  It is about maintaining your customers for repeat sales and is so important that it should be the majority of your sales revenue.
 
In this workshop you will learn the strategies that make up a strong customer retention process.  You will learn:
 
What exactly Customer Retention provides
The 3 Customer Retention Questions
The 6 negotiable points of Customer Retention
The two levels of Customer Retention
 
Join us for this interactive discussion that can lead your business to a predictable and sustainable Customer Retention process